Terms & Conditions
1. Introduction
1.1 These general terms and conditions apply to the use of our website and the purchase of products offered through the site.
1.2 Definitions and interpretations are detailed in section 26.
2. Agreement
2.1 By using this site, you declare and warrant that:
(a) You are at least 18 years old and legally competent.
(b) You are authorised to enter into a legally binding agreement with us.
(c) You are not prohibited by law from entering into such an agreement.
2.2 By using the website or purchasing products, you agree to these terms. If you do not agree – you may not use the site or purchase products.
3. Personal Use
You agree to use the website for personal purposes only, and not for commercial purposes.
4. Prices
4.1 Prices displayed on the site include shipping costs but exclude taxes, customs duties, or additional fees.
4.2 The buyer is responsible for paying all applicable customs duties and taxes on product imports.
4.3 Price errors: If a pricing error is discovered, we will notify you and give you the option to confirm the order at the corrected price or cancel it.
5. Placing an Order
5.1 Orders are subject to product availability. If an item is unavailable, we will notify you and refund any payment made.
5.2 A binding contract is formed only once we send an order confirmation.
6. Payment
6.1 Payments can be made using the methods listed on our website.
6.2 All payments must be made using methods belonging to you only.
6.3 We are not responsible for unauthorised use of your payment details by a third party.
7. Shipping
7.1 We will make every effort to deliver products to the address you provided when placing the order.
7.2 The estimated delivery time will be shown during checkout.
7.3 We are not responsible for delays outside our control, including customs delays.
7.4 All risks relating to the products transfer to you upon delivery.
8. Cancellation or Order Changes
8.1 Orders cannot be cancelled or changed, as we process orders daily to ensure fast shipping.
8.2 After shipping, returns must be made in accordance with our Returns Policy.
8.3 Refusal to accept delivery will result in a refund of only 70% of the purchase amount.
9. Faulty Products
9.1 Products you receive may not be identical to the images displayed on the site.
9.2 In the case of faulty products, you may return them under section 10.
10. Returns & Refunds
10.1 If you are not satisfied with your order, you may return products within 30 days of receipt.
10.2 The cost of return shipping is borne by the customer, unless the products are faulty.
10.3 Refunds will be issued once the returned product has been received and inspected. The product must be in its original condition.
11. Coupons
11.1 Coupons or discounts may be redeemed by entering the relevant code at checkout.
11.2 Only one coupon may be used per order.
11.3 In the event of a return, the coupon value will not be refunded.
12. Use of the Website
12.1 You may not use the website to:
(a) Damage or interfere with the operation of the site.
(b) Distribute viruses, malware, or harmful code.
(c) Collect or copy data without authorisation.
12.2 Breach of these terms may result in legal action, including blocking access to the website.
13. Links
13.1 Links from our site to other websites are provided for information only.
13.2 We are not responsible for the content or resources on other websites.
13.3 You may link to our homepage, provided it is done fairly and legally, and without harming our reputation.
13.4 You may not create links that imply partnership or endorsement by us without prior written consent.
14. Intellectual Property
14.1 The code, structure, and organisation of the site are protected by intellectual property rights.
14.2 All content and materials on the site are owned by us or licensed to us, and protected under international law.
14.3 You may use site content for personal, non-commercial purposes only.
14.4 You must notify us of any infringement of our rights.
15. Privacy
15.1 Our Privacy Policy forms an integral part of these terms.
15.2 We use cookies to store your preferences and improve the site. Details can be found in our Cookie Policy.
15.3 Your personal data is processed in accordance with the law and protected from unauthorised access.
16. Viruses
16.1 We do not guarantee that the site is free from viruses or errors.
16.2 You are responsible for using appropriate security software.
16.3 You may not introduce malicious code, such as viruses or Trojan horses, to the site.
16.4 Breach of these terms may result in legal action.
17. Liability
17.1 To the extent permitted by law, we are not liable for damages resulting from:
(a) Use of the website or third-party content.
(b) Faulty or unavailable products.
(c) Delays or failures beyond our control.
17.2 We are not liable for indirect or consequential damages, including loss of profits.
17.3 Our maximum liability is limited to NZD $1,000 or five times the product price, whichever is greater.
18. Indemnity
18.1 You agree to indemnify us for any claims or damages resulting from your breach of these terms.
18.2 We may claim reimbursement for expenses incurred.
19. Force Majeure
19.1 In the event of force majeure lasting more than one week, we may cancel the agreement without liability.
19.2 Examples include natural disasters, strikes, political unrest, or technical failures.
20. Changes
20.1 We may change these terms from time to time. Material changes will be notified in advance.
20.2 Continued use of the website or purchase of products after changes take effect constitutes acceptance of the revised terms.
21. Breach
21.1 In the event of breach of these terms, we may:
(a) Issue a warning.
(b) Block your access temporarily or permanently.
(c) Initiate legal proceedings.
21.2 You may not attempt to bypass or remove access restrictions on the site.
22. Termination & Suspension
22.1 You may stop using the website at any time.
22.2 We may suspend or terminate access to the site for any reason, without prior notice.
22.3 Upon termination, you are not entitled to compensation.
23. Effect of Termination
23.1 Termination of these terms ends our obligations to provide customer service.
23.2 Rights accrued prior to termination remain in effect.
24. General Provisions
24.1 You may not transfer your rights under these terms.
24.2 If any provision is unlawful or unenforceable, the remaining provisions remain valid.
24.3 Our failure to enforce a right does not constitute a waiver of that right.
25. Governing Law
These terms and conditions are subject to the applicable laws and regulations, and any dispute shall be heard by the competent courts.